Privacy Policy

For the purposes of this privacy policy, the data controller is ULO Optics Limited.  ULO Optics is part of the Ballawnan Group of Companies which also includes LBP Optics Limited & Juice Stored Energy Limited. 

ULO Optics Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

ULO Optics Limited may change this policy periodically by updating this page on our website You should check this web page from time to time to ensure that you are happy with any changes. This policy is effective from 25th April 2018.

Alex Barton has overall responsibility for the implementation of this policy and can be contacted at: ULO Optics Ltd, Unit 2 Caxton Place, Caxton Way, Stevenage, SG1 2UG Tel: +44 (0)1438 767 500     Email:

  1. How we collect personal data

We collect information from you when you make an enquiry with us for our products:

  • face to face
  • by phone
  • online via our website and social media pages
  • by email

We do not source any personal data from third party data vendors or other publicly available sources.

  1. What personal data we are collecting

We may collect the following information:

  • Your name, organisation name and your job title
  • Contact information including email address
  • Demographic information such as postcode
  • Product preferences and other information relevant to your specific enquiry
  1. What we do with the information that we collect

We require this information to understand your needs and provide you with a professional service, including:

  • Internal record keeping
  • To communicate with you regarding specific product enquiries, ordering, delivery and billing
  • We may periodically send marketing emails about new products, news updates and other information which we think you may find interesting using the email address which you have provided.
  1. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our website, or receive an email from us, there will be a box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to ULO Optics Ltd, Unit 2 Caxton Place, Caxton Way, Stevenage, SG1 2UG Tel: +44 (0)1438 767 500     Email:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  1. Complaints

You have the right to lodge a complaint with a supervisory authority if you are not happy with how we are processing your personal data. In the UK this is the ICO, you can find out how to complain on their website at

  1. Legal basis for processing personal data

We only process your personal data for legitimate business interests, to supply you with the products and services that you require from, and to keep you informed about our products when we feel that they will be of interest to you.

  1. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

  1. Sharing data

We may share your data, from time to time with our finance partner. We may also share your personal data with other organisations within the Ballawnan Group of Companies only, if we think it is appropriate for your business requirement. We will always ask for your consent before doing so.

  1. Contractual requirements

If you wish to do business with us and order our products it is a contractual requirement that you provide basic personal data (contact information) to allow us to process your order. If you are unable or unwilling to do this we cannot place or process any orders for our products or enter in to any contractual agreements.

  1. Using our website

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The website uses a Google Analytics cookie, based on their standard settings. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personal data is collected.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.