Terms & Conditions2018-07-03T12:59:14+00:00

TERMS & CONDITIONS

1) Interpretation
1.1 In these conditions:
“The Company” means ULO Optics Limited, of Unit 2, Caxton Place, Caxton Way, Stevenage, Herts., SG1 2UG, UK.
“Products” means the products which the Company is to supply in accordance with these Conditions.
“The Buyer” means the person who accepts the quotation of the Company for the sale of the Products or whose order for the Products is
accepted by the Company. “Conditions” means the standard Terms and Conditions of sale set out in this document and (unless the context
otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Company.
“Contract” means the contract for the purchase and sale of the Product.
“Writing” includes any telex, electronic mail, cable, facsimile transmission and comparable means of communication.
1.2 Any reference in these Conditions to any provision or statute shall be constructed as a reference to that provision as amended re-enacted
or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not effect any interpretation.
1.4 In the event of any conflict between these Conditions and any special terms and conditions agreed in writing between the parties the special
terms and conditions shall prevail.
2) The Sale
2.1.1 The Company shall sell and the Buyer shall purchase the Products in accordance with any quotations of the Company which is accepted
by the Buyer, or any written order of the Buyer which is accepted by the Company subject to these Conditions which shall govern the Contract
to the exclusion of any other terms and conditions subject to which any quotation is accepted or purported to be accepted or any such order is
made or be made by the Buyer.
2.1.2 Any quotation given shall be valid for a period of 30 days only or sooner acceptance by the Buyer.
2.2 No variations to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and a
director of the Company.
2.3 The Company’s employees or agents are not authorised to make any representations concerning the Products unless confirmed by the
Company in writing. In entering into the Contract the Buyer acknowledges that it does not rely on and waives any claim of breach of any such
representations which are not so confirmed.
2.4 Any advice or recommendation given by the Company or its employees or agents as to the storage, application or use of the Products
which is not confirmed in writing by the Company is acted upon entirely at the Buyers risk and the Company shall not be liable for any such
advice or recommendation which is not confirmed.
2.5 Any typographical, clerical or any other error or omission in any sales literature quotation price list acceptance of offer invoice or other
documents or other information issued by the Company shall be subject to correction without any liability on the part of the Company.
3) The Order and Specifications
3.1 No order submitted by the Buyer shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company’s
authorised representative.
3.2 The Buyer shall be responsible to the Company for ensuring the accuracy of the terms of the order including any applicable specifications
submitted by the Buyer and for giving the Company any necessary information relating to the goods within a sufficient time to enable the
Company to perform a contract in accordance with these terms.
3.3 If the Products are to be manufactured or any process is to be applied to the Products by the Company in accordance with the
specifications submitted by the Buyer, the Buyer shall indemnify the Company against loss, damages, costs and expenses awarded against or
incurred by the Company in connection with or paid or agreed to be paid by the Company in settlement of any claim for infringement of any
patent, copyright, design, trademark or other industrial intellectual property rights of any other person which results from the Company’s use of
the Buyers specifications.
3.4 The Company reserves the right to make any changes in the specifications of the Products which are required to conform with any
applicable safety or other statutory requirements or where the Products are to be supplied to the Company’s specifications which should not
materially affect their quality or performance.
3.5 No order which has been accepted by the Company may be cancelled by the Buyer except with the agreement in writing of the Company
and the Buyer shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials
used), damages, charges and expenses incurred by the Company as a result of cancellation.
4) Price
4.1 The price of goods shall be the Company’s quoted price.
4.2 Except otherwise stated under the terms of any quotation or the current price list of the Company and unless otherwise agreed in writing
between the Buyer and the Company all prices are given by the Company on an ex-works basis and where the Company agrees to deliver the
Products otherwise than at the Company’s premises the Buyer shall be liable to pay the Company’s charges for transport, packaging and
insurance.
4.3 The price is exclusive of any Value Added Tax which the Buyer shall be additionally liable to pay to the Company.
5) Terms of Payment
5.1.1 The Buyer shall pay the price of the Products within 30 days of the date of the Company’s invoice which the Company shall be entitled to
submit to the Buyer on or after delivery or attempted delivery of the Products and payment of such invoice shall take place not withstanding that
the delivery may not have taken place and that the goods have not passed to the Buyer.
5.1.2 The price shall be paid in the quoted currency either in cash, cheque or at the option of the Company by telegraphic transfer of cleared
funds direct to the Company’s bank or factoring agents from the Buyers bank.
5.2 The time for payment of the price shall be of the essence of the Contract.
5.3 Receipts for payment will be issued only upon request.
5.4 If the Buyer fails to make any payment on the due date then without prejudice to any other right or remedy available to the Company, the
Company shall be entitled to charge the Buyer interest (both before and after any judgement) on the amount unpaid at the daily rate of two
percent per annum above National Westminster Bank Plc base rate from time to time until payment in full is made.
6) Delivery
6.1 Delivery of the Products shall take place at the Company’s premises at any time after the Company has notified the Buyer that the Products
are ready for collection, or by the Company delivering the Products to the Buyers premises or other address notified to the Company.
6.2.1 Unless otherwise agreed in writing between the Buyer and the Company the Products shall be delivered ex-works.
6.2.2 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Products into the country
of destination and for the payment of any duties thereon.
6.2.3 Where the Company arranges for delivery of the Products to the Buyers premises the Buyer shall be liable to pay the Company charges
for transport, packaging and insurance which shall be levied in addition to the price.
6.2.4 The Company shall have the right to determine the method of shipment of the Products, commensurate with appropriate insurance and
proof of delivery.
6.3 Any dates quoted for the delivery of the Products are approximate only and the Company shall not be liable for any delay in delivery of the
Products howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Company in writing.
6.4 If the Company fails to deliver the Products for any reason other than any cause beyond the Company’s reasonable control or the Buyers
fault, and the Company is accordingly liable to the Buyer the Company’s liability shall be limited to the excess (if any) of the cost to the Buyer in
the cheapest available market of similar products to replace those not delivered over the price of the Products.
6.5 Where the Products are to be delivered by instalments each delivery shall constitute a separate contract and failure by the Company to
deliver any one or more of the instalments in accordance with these conditions or any claim by the Buyer in respect of one or more instalments
shall not entitle the Buyer to treat the contract as a whole as repudiated.
6.6 If the Buyer fails to take delivery of the Products or fails to give the Company adequate delivery instructions at the time stated for delivery
(otherwise and by reason of any cause beyond the Buyers reasonable control or by the reason of the Company’s fault) then without prejudice to
any other right or remedy to the Company, the Company may:
6.6.1 store the Products until actual delivery and charge the Buyer for the reasonable cost (including insurance) as storage or;
6.6.2 sell the Products at the best price readily obtainable and charge the Buyer for any shortfall below the price under the Contract.
6.7 Any discrepancy in quantity or error in product type must be notified by the Buyer in writing to the Company within 30 days of delivery. The
buyer shall be deemed to have checked the product quantity and type within 30 days of delivery
7) Risk and Property
7.1 Risk or damage to or loss of the Products shall pass to the Buyer
7.1.1 in the case of Products to be delivered otherwise than at the Company’s premises at the time when the Company notifies the Buyer that
the Products are available for collection or;
7.1.2 in the case of Products to be delivered otherwise than at the Company’s premises at the time of delivery or if the Buyer wrongfully fails to
take delivery of the Products the time when the Company has tended delivery of the Products.
7.2 Notwithstanding delivery and of passing of risk in the Product or any other provision of these conditions the property and the Products shall
not pass to the Buyer until the Company has received in cash, cheque or cleared funds payment in full of the price and all other sums owing in
respect of the Product and all other Products agreed to be sold by the Company to the Buyer which payment is then due.
7.3 Until such time as property in the Products passes to the Buyer the Buyer shall hold the Products as the Company’s fiduciary agents and
bailiff and shall keep the Products separate from those of the Buyer and third parties properly stored, protected and insured and identified as
the Company’s property. Until that time the Buyer shall be entitled to re-sell or use the Products in the ordinary course of its business, but shall
account to the Company for the proceeds of the sale or otherwise of the Products whether tangible or intangible including insurance proceeds
and shall keep all such proceeds separate from any monies or properly of the Buyer and the third parties and in the case of tangible proceeds
properly stored and protected an insured.
7.4 Until such time as property in the Products passes to the Buyer (and provided the products are still in existence and have not been resold)
the Company shall be entitled at any time to require the Buyer to deliver up the Products to the Company and if the Buyer fails to do so
forthwith to enter upon any premises of the Buyer or any third party where the goods are stored and repossess the goods.
8) Warranties and Liability
8.1 Subject to the conditions set out below the Company warrants that the Products will correspond to the specifications at the time of delivery
8.1.1 Warranty against defective materials and/or workmanship shall be limited to 90 days from delivery in the case of optical components, and
to 1 year from delivery in the case of mechanical and electronic parts.
8.2 the above warranty is given by the Company subject to the following conditions:
8.2.1 The Company shall be under no liability in respect of any defect in the Products arising from any drawing, design or specifications
supplied by the Buyer.
8.2.2 The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal
working conditions, failure to follow the Company’s instructions, misuse or alteration of or repair of the Products without the Company’s
approval.
8.2.3 The Company shall be under no liability under the above warranty if the total price for the Products has not been paid by the date due for
payment.
8.3 Subject as expressly provided in these Conditions all warranties, conditions or other terms applied by statute or common law are excluded
to the fullest extent permitted by law.
8.4 Any claim by the Buyer which is based on any defect in the quality or condition of the Products or a failure to correspond with any
specifications shall (whether or not delivery is refused by the Buyer) be notified to the Company in writing within 90 days of delivery. The Buyer
shall be deemed to have fully inspected the Products within 90 days of delivery. If delivery is not refused and the Buyer does not notify the
Company accordingly the Buyer shall not be entitled to reject the Products and the Company shall have no liability for such defect or failure,
and the Buyer shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
8.5 Where any valid claim in respect of the Products which is based on any defect in the quality or condition of the Products or their failure to
meet specifications is notified to the Company in accordance with these Conditions the Company shall be entitled to replace the Products (or
the part in question) free of charge or, at the Company’s sole discretion, refund to the Buyer the price of the Products (or a proportionate part of
the price), but the Company shall have no further liability to the Buyer.
8.6 Except in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Buyer by reason
of any representation or implied warranty, condition or other terms or any duty at common law or under the express terms of the Contract for
any consequential loss or damage whether for loss or profit or otherwise costs, expenses or other claims for consequential compensation
whatsoever which arise out of or in connection with the supply of the Products and their use or reuse by the Buyer except as expressly provided
in these Conditions.
8.7 The Company shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any
failure to perform any of the Company’s obligations in relation to the Products if the delay or failure was due to any cause beyond the
Company’s reasonable control and inter alia and without prejudice to the generality of the forgoing strikes, lockouts or other industrial acts or
trade disputes, whether involving employees of the Company or a third party shall be regarded as causes beyond the Seller’s reasonable
control.
9) Insolvency of The Buyer
9.1 This clause applies if:
9.1.1 The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or being an individual or
firm becoming bankrupt or being a company goes into liquidation but other than for the purpose of amalgamation or reconstruction; or
9.1.2 An encumbrancer takes possession of or a receiver is appointed of any property or assets of the Buyer; or
9.1.3 The Buyer ceases or threatens to cease to carry on business; or
9.1.4 The Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the
Buyer accordingly
9.2 If this clause applies then without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel
the Contract or suspend delivery under the Contract without any liability to the Buyer and if the Products have been delivered, but not paid for,
the price shall immediately become due and payable notwithstanding any previous agreement or arrangement to the contrary.
10) General
10.1 Any notice required or permitted by either party to the other under the Conditions shall be in writing addressed to that other party at its
registered office or principle place of business or such other address as may at the relevant time have been notified pursuant to this provision
to the party giving notice.
10.2 No waiver by the Company of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the
same or any other provision.
10.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the
other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
10.4 The Contract shall be governed by the Laws of England and Wales and subject to jurisdiction of the English Courts.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item with obvious signs of use
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ulooptics.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ulooptics.com and send your item to: unit 2 Caxton place, Caxton way, Stevenage, Herts, SG1 2UG, United Kingdom.

Shipping
To return your product, you should mail your product to: unit 2 Caxton place, Caxton way, Stevenage, Herts, SG1 2UG, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ULO Optics Limited Privacy Policy

For the purposes of this privacy policy, the data controller is ULO Optics Limited.  ULO Optics is part of the Ballawnan Group of Companies which also includes LBP Optics Limited.

ULO Optics Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

ULO Optics Limited may change this policy periodically by updating this page on our website www.ulooptics.com. You should check this web page from time to time to ensure that you are happy with any changes. This policy is effective from 25th April 2018.

Alex Barton has overall responsibility for the implementation of this policy and can be contacted at: ULO Optics Ltd, Unit 2 Caxton Place, Caxton Way, Stevenage, SG1 2UG Tel: +44 (0)1438 767 500     Email: sales@ulooptics.com

  1. How we collect personal data

We collect information from you when you make an enquiry with us for our products:

  • face to face
  • by phone
  • online via our website and social media pages
  • by email

We do not source any personal data from third party data vendors or other publicly available sources.

  1. What personal data we are collecting

We may collect the following information:

  • Your name, organisation name and your job title
  • Contact information including email address
  • Demographic information such as postcode
  • Product preferences and other information relevant to your specific enquiry
  1. What we do with the information that we collect

We require this information to understand your needs and provide you with a professional service, including:

  • Internal record keeping
  • To communicate with you regarding specific product enquiries, ordering, delivery and billing
  • We may periodically send marketing emails about new products, news updates and other information which we think you may find interesting using the email address which you have provided.
  1. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our website, or receive an email from us, there will be a box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at sales@ulooptics.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to ULO Optics Ltd, Unit 2 Caxton Place, Caxton Way, Stevenage, SG1 2UG Tel: +44 (0)1438 767 500     Email: sales@ulooptics.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  1. Complaints

You have the right to lodge a complaint with a supervisory authority if you are not happy with how we are processing your personal data. In the UK this is the ICO, you can find out how to complain on their website at  https://ico.org.uk/

  1. Legal basis for processing personal data

We only process your personal data for legitimate business interests, to supply you with the products and services that you require from, and to keep you informed about our products when we feel that they will be of interest to you.

  1. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

  1. Sharing data

We may from time to time share your personal data with other organisations within the Ballawnan Group of Companies only, if we think it is appropriate for your business requirement. We will always ask for your consent before doing so.

  1. Contractual requirements

If you wish to do business with us and order our products it is a contractual requirement that you provide basic personal data (contact information) to allow us to process your order. If you are unable or unwilling to do this we cannot place or process any orders for our products or enter in to any contractual agreements.

  1. Using our website

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The www.ulooptics.com website uses a Google Analytics cookie, based on their standard settings. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personal data is collected.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.